Career Profile
My name is Ricardo Kissinger and I am a pragmatic IT expert with multiple years of experience. I have experience in managing various different infrastructures and also in managing and leading a team (up to five people). My work attitude would be best described as self-reliance with a lot of self-initiative while learning new techniques and skills.
Feel free to directly Book an introduction video call:
I am a dog owner hence I would prefer to find a position which offers mobile working/remote working or has an open door policy for office dogs. To get some impressions from my dog, please follow this link.
This website is build using a GitHub repository which gets deployed automatically through Cloudflare Pages.
Experiences
- Spearheaded the design and implementation of comprehensive network concepts to bolster company infrastructure and operational efficiency.
- Orchestrated the deployment of IT systems, ensuring seamless integration of hardware and software solutions to meet evolving business needs.
- Pioneered the adoption of cutting-edge technologies to drive continuous improvement and innovation in IT infrastructure.
- Support the technical operations team
- Develop and execute concepts for energy storage plants (Network, databases, IT Security)
- Automate processes which are done manually currently
- Assist with analyzing of data (toward Business Intelligence Plattforms)
- Develop a support plattform to connect the data from the influxDB Cluster and Grafana and combine it with Opsgenie and Jira Service Desk
- Supporting the internal IT team with daily inquiries
- Migration and Optimization of the existing monitoring solution checkMK
- Solving issues with WSUS Reporting
- Hands on ‘Baramundi Automation Suite
- Optimization and tuning of MSSQL Database servers
- Automation of different processes within the organization with Microsoft PowerAutomate
- Getting more out of the reporting using BI Analytics (PowerBI)
- Solving 3rd level support tasks
- IT consulting - working on customer infrastructure audits and helping to implement the better setup
- Using PowerShell to start scaling up tasks and to vanish manual tasks
- Responsible for running the support-team and for developing their skills and personality
- Recruitment of new employees and training them up
- Organization of European-wide ‘User Group Meetings’ with customers per region
- Helping Sales Apps/Sales with creating infrastructure documentation and requirements
- Connecting point between engineering/QA/deployment/sales and support staff
- Solving 3rd level support tickets
- Additionally, still in charge of the European IT
- Administration of the Linux servers from the FMCare-Project
- Consultation regarding IT related topics
- Performing small IT projects like implementation of a time tracking system
- Migration of current infrastructure to Docker/Container to make them future-proof and easier to manage (currently the main focus)
- Taking over more responsibility for the daily coordination meetings of the support team
- Solving 2nd level support tickets
- Responsible for the IT infrastructure, servers and clients
- Providing internal and external trainings
- Sorting out outstanding custom projects from the deployment team
Working at Aegis during this timeframe did not really give me enough reliability for long-term career planning. Because of that situation, I was starting my own part-time business.
- Planning and execution of the server platform for the FMCare Project (Facility Care AG)
- Consultation regarding any upcoming IT topics
- Supporting a law firm with their backups and client support
- Bilingual support for the European customer base
- Creation of policy documents to help standardize the processes of the company
- Implementation of a remote support solution for the global company and the corporate identity
- Review and modernization of the IT infrastructure
- Working on translations and documentations for the product
Projects
In the following section you will be able to find a selection of (open source) projects which support me in my daily work routines.
UDM utilities
Allows additional functionality to be added to the Unifi Dream Machine Pro.
Obsidian - A second brain, for you, forever.
My preferred tool if it comes to note taking and organization.
Portainer - Container Management
Simplified Container/Kubernetes Management WebUI.
Manjaro Linux
Rolling Release Distribution based on Arch Linux without the headache - including ARM64 support.
Teslamate - A self-hosted data logger for your Tesla 🚘
I am using Teslamate to get in touch to work with Grafana.
Fish Shell
A lovely shell with amazing auto-completion functionality.
Matrix - Secure and decentralized communication framework
I am running a Matrix Server myself which bridges my communication channels (Linkedin, Signal, Telegram, …)